Question 1

Do you offer same-day service?

Accepted Answer

Same-day service depends on technician availability that day.

Question 2

How much is the diagnostic fee?

Accepted Answer

The diagnostic fee is $95, and it's waived when you complete the repair with us.

Question 3

Do you use OEM parts?

Accepted Answer

We use OEM or manufacturer-approved parts whenever available.

Question 4

Do you offer a warranty?

Accepted Answer

Warranty depends on the specific repair and the parts installed.

Question 5

Which brands do you service?

Accepted Answer

We specialize in Sub-Zero, Viking and Wolf — across ranges, stoves, cooktops, ovens and refrigeration. We also service other premium residential brands including Thermador, Bosch, Dacor, GE Monogram, Bertazzoni and Blue Star.

Question 6

Which appliances or brands do you NOT service?

Accepted Answer

We do not service LG, Samsung or Liebherr refrigerators, and we do not repair dishwashers, washing machines or dryers. Our focus is premium residential kitchen appliances and high-end refrigeration.

Question 7

Do you install new appliances?

Accepted Answer

No. We specialize in repair and maintenance only — we do not perform new appliance installations.

Question 8

Are you an authorized Sub-Zero, Viking or Wolf dealer?

Accepted Answer

No. We are an independent service company specializing in the repair and maintenance of Sub-Zero, Viking and Wolf appliances. We are not the manufacturer, an authorized dealer, or a factory-affiliated service center for these brands.

Question 9

Where do you provide service?

Accepted Answer

We serve Trenton, Newark, Camden, Jersey City, Elizabeth, Philadelphia, Bucks County PA, and North & Central New Jersey.

Question 10

Do you service commercial appliances?

Accepted Answer

We service residential appliances only, not commercial.

Question 11

What should I have ready when I schedule?

Accepted Answer

Please have your appliance's model number, serial number and a brief description of the problem ready before scheduling.

Frequently asked questions

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